How to reach us, how fast you'll hear back, and what the first call looks like.
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How quickly do you respond to inquiries?
Usually within a few hours during business hours. If your request lands late in the evening or on a weekend, we'll reply first thing the next business day. Waiting longer than 24 hours almost never happens.
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What time zone do you work in?
Our main office is in Toronto (EST/EDT) with a team in Ukraine (EET/EEST). That covers UTC-5 through UTC+3 — comfortable for US/Canada and European clients alike. We'll book the call in a slot that works for you.
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Can I call directly without filling out a form?
Yes. For US and Canadian clients we have two numbers: +1 (647) 546-5599 and toll-free +1 (888) 893-1842. Ukrainian and Russian-speaking support is available 24/7 on Telegram (@WebCoreLabUS) and WhatsApp (+34 653 09 70 22).
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Do I need to sign an NDA before the first talk?
Not required, but if your project needs confidentiality — just say so on first contact. We'll sign an NDA before you share any details. Standard practice for sensitive products and enterprise work.
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How long is the first call and what gets covered?
Usually 15–30 minutes. We scope the task, clarify deliverables, and answer your questions. No sales pitch — just a focused conversation about what you need and how we can help.
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What should I prepare for the first call?
Enough to explain the task: what you want to achieve, any inspiration examples, and rough timing. You don't need a brief, a deck, or an SOW — we'll help you shape those together based on the conversation.
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Is the first consultation free?
Yes, the first call is free. After it you'll have a clear sense of our approach plus a rough estimate — with zero obligation on your side.
